SEND is a great book that reminds us to check our knee-jerk reactions to e-mail. Regardless of how many years we've been on the Internet or how savvy we think we are in terms of e-mail etiquette, it doesn't hurt to brush up on some of the basics.
I can't count how many e-mails I receive in a given day that have a subject line that is completely unrelated to the topic; so many people, myself included, will continue a correspondence back and forth without ever changing the subject of the e-mail.
Due to the rapidity of the medium, we often expect unreasonably quick replies to our e-mails. And many people have no idea when to end a conversation. In person, we know how to do that easily. Most people are in agreement as to when a conversation is over but chitchat in e-mail can go back and forth into cyber eternity and someone has to know when to say stop, when to delete an e-mail or just reply with one line.
Much of the advice in this primer is based on common sense but I found it to be an excellent reminder that in general my own e-mails tend to be too long, partly because I dictate with a voice program, and that I reply too often instead of hitting the big "D" on my keyboard. Something here for everyone, particularly beginners, but also for old-timers too.
Sigridmac
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